At Fox Press, LLC, we want every order to meet your expectations. Because many of our products are manufactured or personalized specifically for each customer, return eligibility depends on whether the product is a stock item or a customized product.
A standard stock product that has not been imprinted, personalized, altered, used, or damaged may be returned for credit or refund within 30 calendar days after delivery.
All returns require prior authorization from Fox Press. You must contact us and obtain a Return Authorization within the 30-day return period. Products returned without authorization may be refused and may not qualify for a credit or refund.
To qualify for return, a stock product must be:
Authorized products must be shipped within the return instructions and deadline provided by Fox Press. A credit or refund will be issued after the returned product has been received and inspected.
Original shipping, handling, expedited-service, and delivery charges are nonrefundable unless the return resulted from an error by Fox Press. The customer is responsible for return shipping costs unless the product was shipped incorrectly or arrived defective or damaged due to circumstances for which Fox Press is responsible.
Products that have been printed, imprinted, personalized, engraved, embroidered, converted, finished, assembled, or otherwise produced according to a customer’s instructions are made specifically for that customer. These products cannot be returned, exchanged, or refunded except when Fox Press determines that:
Customer-supplied errors—including errors in artwork, spelling, grammar, punctuation, dates, names, addresses, telephone numbers, colors, dimensions, quantities, placement, or other specifications—do not make a customized product eligible for return, replacement, credit, or refund after the customer has approved the proof.
Fox Press provides a proofing process to help customers verify artwork and production specifications before customized or imprinted products enter production.
The customer is responsible for carefully reviewing all proofs, including:
By approving a proof, the customer confirms that the proof and specifications are accurate and authorizes Fox Press to begin production. Fox Press may rely on that approval when producing the order.
Once a proof has been approved and production has begun, the order cannot ordinarily be changed or canceled. Any requested change is subject to Fox Press’s approval and may result in additional charges, production delays, or both.
Fox Press is not responsible for an error or omission that appeared in an approved proof or resulted from inaccurate or incomplete information supplied by the customer.
Electronic proofs are intended to show layout, content, and approximate appearance. Colors displayed on a monitor or mobile device may differ from colors produced by printing or manufacturing equipment.
Minor variations in color, material, size, placement, finishing, or appearance that are customary or unavoidable within commercially reasonable printing and manufacturing tolerances are not considered defects and do not qualify an order for return, replacement, credit, or refund.
If precise color matching is required, the customer must notify Fox Press before approving the order so that available color-matching or physical-proof options can be discussed. Additional charges may apply.
Please inspect your order promptly after delivery. Claims involving defective, damaged, incorrect, or improperly produced products must be reported to Fox Press within 30 calendar days after delivery.
The affected products must not be used, distributed, altered, or disposed of before Fox Press has had a reasonable opportunity to review the claim. Please retain the products, packaging, shipping materials, and photographs of the issue. Fox Press may require photographs, samples, or return of the affected products before resolving a claim.
If Fox Press confirms that it is responsible for a defect or production error, Fox Press may, at its option and as permitted by law:
A return, reprint, replacement, credit, or refund must be authorized by Fox Press. Customers should not return or dispose of affected products unless instructed to do so.
To request a Return Authorization or report an order problem, contact Fox Press within 30 calendar days after delivery:
Fox Press, LLC
725 S. Morrison Blvd.
Hammond, LA 70403
Telephone: 877-329-0578
Please provide your name, company name, order or invoice number, the product involved, and a description of the reason for the request.
Approval of a Return Authorization does not guarantee a refund or credit. Final eligibility will be determined after Fox Press reviews the request and, when applicable, inspects the returned product.
This policy does not limit any rights or remedies that cannot lawfully be excluded under applicable law.
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