The practical details for placing an order, calculating delivery, requesting a return, and understanding our customer guarantees.
Order online, by phone, or with an approved organizational purchase order.
Call 877-329-0570 Monday through Friday, 8:00 a.m.–5:00 p.m. Central Time. Please call for rush-order availability and timing.
Qualifying organizations may create an account and use a purchase order during checkout. For a formal quote or bulk-order assistance, visit Bulk Orders & Purchase Orders.
Download the order form, then fax it to 877-329-0573 or mail it to PTR Press, 725 S Morrison Blvd., Hammond, LA 70403.
Domestic shipping and handling rates are based on order total and delivery speed.
| Order total | Standard 5–8 business days | Express 3–4 business days | Rush 2 business days |
|---|---|---|---|
| $0.00–$50.00 | $14.95 | $24.95 | $31.95 |
| $50.01–$100.00 | $17.95 | $33.95 | $40.95 |
| $100.01–$150.00 | $20.95 | $43.95 | $53.95 |
| $150.01–$200.00 | $26.95 | $56.95 | $66.95 |
| $200.01–$250.00 | $30.95 | $67.95 | $77.95 |
| $250.01–$300.00 | $35.95 | $79.95 | $89.95 |
| $300.01–$350.00 | $40.95 | $92.95 | $102.95 |
| Over $350.01 | 11.5% of order | 30% of order | 35% of order |
Shipments to Alaska and Hawaii add $60. Call for Puerto Rico, U.S. Virgin Islands, and international rates. Personalized and custom items may require 10–14 business days before shipment.
Contact us before returning any product so we can provide the required authorization.
Call 877-329-0570 for a Return Merchandise Authorization number and instructions. Clearly mark the package with the RMA number. Unauthorized packages may be refused.
Ship authorized returns to PTR Press, 725 S Morrison Blvd., Hammond, LA 70403.
Contact us within 30 days of purchase for an exchange, credit, or refund. Returned products must be resalable. Customized, imprinted, and special-order products are excluded. Prior authorization is required.
Qualifying DVDs and presentation displays are covered by their applicable replacement policies; customers are responsible for return shipping. View the complete Returns & Refunds policy.
We will match a qualifying lower price on a new, identical item at purchase or within seven days.
Our site uses secure encryption and PCI-compliant payment processing to help protect customer information.
If you prefer not to order online, call 877-329-0570, use the downloadable order form, or contact Customer Service.
Include your order number, product SKU, organization, and deadline when available.
Choose the catalogs you would like by mail, then tell us where to send them. We’ll follow up if we need anything else.
Tell us about your project and we’ll help you figure out the perfect design for your product — no cost, no obligation. Prefer to talk it through?
Call 877-329-0570.
Fill out the form below to register for your FREE design consultation, or call 877-329-0570 for immediate assistance. Our dedicated sales representative will promptly follow up with you within 24 hours to discuss your design consultation request.
